FAQ

Yes, you can place a small test order of 1-2 custom phone case, iPad case, AirPods case, Power bank case to review your particular case size and design before committing to a larger order. 

For samples, we usually can make them within 3-7 days.

Please just fill out the form on our website with details like case style, materials, quantity.

Or you can send us email directly at: info@mutoscases.com

We will reply all the inquiries within 24 hours.

Economy Production: 13 – 26** business days
, dependent on order size
* Standard Production: 10 – 15 business days
* Rush Production: 7 – 9 business days

Please note:

• Shipping transit is not included in the above listed turnaround times. We recommend factoring in 1-4 weeks for air and sea shipping in case of carrier delays.
• Larger orders (20,000+ units) will require a few extra days to finish production.
• Your production turnaround starts when your proof is approved. Shipping transit is separate and may take 1-7 business days or more depending on your location and shipping carrier volume.
• Due to the complexity of custom manufacturing, all dates are estimated. While the great majority of our orders ship on time, we do not guarantee our ship dates or delivery dates. 
• If you select Rush production, we strongly recommend that you also select an expedited shipping method.

Rush priority and our new mid-speed Standard turnaround option are available on qualified* orders.

Our current Rush production speed is 7 – 9 business days and our current Standard production speed is 10 – 12 business days (vs. 13 – 26 days for our Economy option). These turnaround times represent production time only and do not include shipping transit time.

Pricing is generally a factor of four things:

• Dimensions (depth is the most influential measurement on pricing)
• Case style
• Material (premium materials result in a higher price)
• Quantity (higher quantities = significant unit cost savings)

If you have questions about pricing or choices that can affect your order, our customer support team is happy to help!

All the cases will be shipped from our production facility which located in Guangzhou China.

Contact our Customer Support team and we’ll be happy to help with a freight estimation. We’ll need to know your shipping address, the dimensions, style, and quantity of your order, and how quickly you are looking to receive your order.